Frequently Asked Questions

Everything you need to know about your Jolie Beauty experience.

Are Jolie Beauty products cruelty-free?

Yes, we are 100% cruelty-free. We do not test our finished products or ingredients on animals, and we only work with suppliers who adhere to the same ethical standards.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on cosmetics that have been opened or swatched.

Do you offer international shipping?

Absolutely! We ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How can I track my package?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.